I saw that there was currently a special offer on the holiday that I booked. But the price reduction is not shown on my contract.
To take advantage of that reduction, please contact our holiday reps by email (click on Contact us), and give them your customer number and the code of the special offer.
Knowing that places go quickly, I would like to book my holiday now. But on-line reservation is still not available. How can I do it?
To make an early reservation, please contact our holiday reps at:
+ 33 (0)822.214.171.124
Monday to Saturday, from 8:30 till 19:30. They will deal with your request and send you your file as soon as booking is possible.
I can get a reduction through the partner code of my works committee. I don't know where to enter this code when I book on your website.
Partner reductions are deducted from the files after validation by your works committee or company holiday service. To take advantage of this reduction, all you have to do is send us a certification by mail, stating the partner number and your customer number. As soon as we receive this information, we will send you a detailed contract taking account of these reductions.
I booked by phone a few days ago. I'd like to know if you've received my down-payment cheque but I can't find my file on your site.
Once your reservation has been booked, contact our holiday reps by email (click on Contact us) to consult the status of your file or call our sales reps at +33 (0)825 12 13 14 (€0.15 per min).
When I received the email stating the details of my reservation, I noticed that I had made a mistake in choosing my type of accommodation. How can I rectify my file?
To rectify your file, contact our holiday reps by email (click on Contact us) or call our sales reps at +33 (0)825 12 13 14 (€0.15 per min). Please state your customer number and the rectification to be made.