General conditions of sale
The purpose of these General Conditions of Sale (hereinafter, the “GCS”) is to set out the respective obligations of Belambra Clubs and the customer (hereinafter, “the customer(s)”) in their contractual relations pursuant to the sale of Individual Holidays. The fact that Belambra Clubs does not avail itself of one or more of the provisions of the GCS in no way implies a waiver of its rights to do so. Any booking implies the customer's full compliance with and total abidance to the GCS which shall prevail over any other document, unless otherwise agreed beforehand by Belambra Clubs in writing. These general conditions apply to all customers.
The GCS comprise the present written conditions of sale which set out the payment terms and price schedules which are an integral part thereof. All documents other than the GCS, including the catalogues, flyers, advertisements and leaflets are provided as a guide and for information purposes only. The conditions governing activities relating to the organisation and sale of tours and holidays are defined by the French Tourism Code and, in particular, by article L. 211-1 and subsequent articles of the aforementioned Code.
1. SERVICES AND BOOKINGS
The components of the services provided during our holidays and tours are set forth in the pages of this Winter 2013 catalogue. The tourist information is provided for general information purposes. For example: public swimming pool nearby, spa at the resort, skating rink. You should contact the organisations themselves to find out when they are open and to obtain additional information. Belambra Clubs reserves the right to modify the information contained in this Winter 2013 catalogue.
Booking and paying for holidays
Your booking request must be accompanied by a down-payment of 25% of the holiday price inclusive of VAT and payment in full of the booking and insurance fees, to be received by us within 72 hours of your booking. Your booking will only become effective after your down-payment has been recorded. The outstanding balance must be paid no later than thirty days prior to the departure date.
WARNING: once this deadline has passed, if we have not already received your payment or the outstanding balance, we shall consider your booking to have been cancelled and will offer it for resale. Furthermore, our cancellation terms and conditions will apply.
Upon receipt of your down-payment, a holiday confirmation will be sent to you stating the outstanding balance. Each payment must be accompanied by the booking reference stated on your holiday confirmation. No later than one week before your date of departure (holiday paid in full), your exchange vouchers and information on your destination will be sent to you. Any person presenting himself/herself for a tour departure or at a holiday destination without having previously paid his/her outstanding balance will be refused entry.
Customers registering less than thirty days before departure must pay the full holiday price upon booking. Depending on the booking date, we may not always be able to send you a holiday confirmation. You will then be deemed to have accepted all the terms stated in the present Winter 2013 catalogue or stated to you orally.
For self-catering holidays, and for safety reasons, the number of persons arriving on holiday may on no account exceed the number of places available in the accommodation provided and the number of persons stated on the contract. With regard to full and half board holidays, the accommodation is allocated according to the number of family members.
Under-occupancy: supplements in the event of under-occupancy; single from 20 to 35%. Supplement charged if the number of occupants is less than the standard occupancy rating: 25 to 90% depending on sites and periods. The prices are given upon booking.
Methods of payment
You can use any method of payment to pay for your holiday in an agency, online or by phone, i.e. either:
- by cheque
- by holiday voucher. Belambra Clubs has been approved by the Agence Nationale pour les Chèques Vacances; you can use holiday vouchers for all your holidays. We advise you to send them by registered mail, stating your booking number. The customer shall bear all liability for any cheques not sent by registered mail and not received by Belambra Clubs. The cheques shall be valid for their nominal amount, up to the amount payable for your holiday, until the balance payment date at the latest. Ask your company, works council or any other body authorised to issue them. In the event of cancellation, any refund due shall be paid by bank cheque.
- by gift vouchers – Cadhoc, Accentiv vouchers, “ Tir Groupé“, CADO chèques, Kadéos
- by bank card: Visa, Eurocard/Mastercard, American Express
- by Cofinoga credit card Pay for your holiday online in 3, 5, 10 or 20 instalments (see terms and conditions at www.belambra.co.uk) with Cofinoga. Persons residing outside France may only pay by credit card, Eurocheque, bank cheque in euros or bank transfer accompanied by the booking voucher. Payments must be sent to the following address: Belambra Clubs 21-23 rue de la Vanne - 92541 Montrouge Cedex - France
Price reductions – Promotional operations.
If you are entitled to a price reduction through a promotional operation, you must avail yourself of this reduction upon booking. Once the booking has been confirmed or the invoice has been issued, customers will no longer be able to avail themselves of any such discount.
Moreover, price reductions and promotional operations may not be combined, unless expressly specified.
No shortened holiday or unused service (included in the packages, mentioned on the invoice or purchased on site) shall be refundable. Remember: cancellation/interruption of courses, unused restaurant services etc. full board rates for lunch on Saturday in half board or full board clubs: prices are given as part of a package (arrival Saturday evening, departure Saturday by 10 a.m.).
For full board holidays lasting more than one week, the Saturday lunch shall be invoiced at the applicable posted price.
Extending your stay: any extension paid for on site shall be charged at the current applicable rate (no promotional rate or partner discount applicable).
Our rates are indicated both net of tax and including tax (excluding visitors' tax), in particular including VAT at the rate in force on the day of booking. Our rates including tax are subject to change in the event of an increase in the tax rates applicable to our holidays.
3. VISITORS' TAX
Visitors' tax, collected on behalf of municipalities, is not included in our prices. It is payable on site upon arrival.
4. BOOKING FEES
Booking fees are charged by Belambra Clubs for each booking made; stays of 4 nights or more: €29; holiday up to and including 3 nights: €12 These booking fees will only be refunded if the cancellation is attributable to Belambra Clubs.
5. SECURITY DEPOSIT
At the beginning of your holiday, you will be required to pay a security deposit, the amount of which is stated in the Useful Guide for Winter 2013. It is to be paid upon arrival by bank card (or cheque). It will be refunded to you at the end of your stay, minus any compensation payable, backed by invoices, for any damage noted during the pre-departure inventory carried out in your presence. Retention of the deposit does not exclude any additional compensation if the repair costs exceed the amount of the deposit.
6. HOUSE RULES
The house rules are posted in each apartment. Please read them and comply with them.
Swimming pools: to use the swimming pools, children must be accompanied by their parents/legal guardians or other adult designated by these and they remain under their responsibility.
Kids' clubs: the kids' clubs are open to children under the conditions stated in the Useful Guide for Winter 2013. However, we reserve the right to turn away a child whose behaviour could be detrimental to other children or the club's organisation. Any customer causing bodily harm or material damage shall be liable for damages.
It is strictly forbidden to smoke in any of the non-smoking buildings.
Belambra Clubs is responsible for the proper performance of all of its contractual obligations. However, Belambra Clubs shall be relieved, in part or in whole, of its responsibility in the event of non-performance or improper performance of the contract attributable either to the purchaser or to an unpredictable and insurmountable event caused by a third party extraneous to the provision of the services set forth in the contract or to an act of God as defined in Article 1148 of the French Civil Code. For holidaymakers travelling by scheduled flight, airlines have requested that we publish the following disclaimer of liability: “The tour operator advises its clients that airlines will not be held liable in the event of complaints which do not arise from an air transport irregularity. The term “air transport irregularity” includes any flight cancellation, delay or change to published flight times”.
The consequences of any accidents or incidents that may occur during air transport are governed by the provisions of the Warsaw convention or those of EC regulation no. 261/2004 of 11 February 2004 (OJEU 17/02/2004).
Furthermore, any services not delivered by Belambra Clubs during the holiday come under the exclusive liability of the external service providers in charge of their provision.
8. LOSSES, THEFT AND DAMAGE
Holiday rentals in our tourist residences and in our half board or full board clubs do not fall within the scope of hoteliers' responsibilities. Consequently, we shall not be held liable in the event of loss, theft or damage to personal effects in our residences, apartments, car parks or common areas (ski rooms, bike rooms etc.). However, Belambra Clubs has taken out damage insurance on behalf of its customers to cover the risks of burglary in the apartments. Said policy does not cover the following: thefts of jewellery, cash, cheque books, credit cards, securities, identity papers or any items valued at more than €380. The amount of the excess payable by you is €350 and the maximum amount of cover is €1,100. We advise you to contact your insurance company to obtain, if necessary, an extension to your personal cover.
9. OPTIONAL INSURANCE
To enable you to enjoy your holiday in total peace of mind, we offer optional insurance which you can take out when you make your booking. This covers:
– cancellation/curtailment of holiday,
– booking modification,
– repatriation assistance,
Indeed, in the event of cancellation or curtailment of your holiday, Belambra Clubs will only refund the unused portion of the holiday if it is responsible for the cancellation. We therefore strongly recommend that you take out this insurance which will entitle you to trouble-free compensation or repatriation. The names of the insurance companies, the guarantees covered and the prices are summarised in the Useful Guide for Winter 2013. The full terms and conditions can be sent to you on request before you subscribe. At any rate, they will be sent to you upon confirmation of your holiday at the latest (this insurance is non-refundable).
10. HOLIDAY MODIFICATION ATTRIBUTABLE TO THE CUSTOMER
Any modification request can only be accepted subject to availability and must be sent to Belambra Clubs by registered mail with acknowledgement of receipt requested. The date of modification (or cancellation) of the holiday by the customer will be the date of the postmark on the recorded delivery.
It shall be subject to modification fees calculated as follows:
- More than 30 days prior to the holiday start date, a fixed fee of €29 per booking shall be withheld.
- Between 29 days and 21 days prior to the holiday start date, 15% of the difference between the amount of the initial booking before the modification and the amount of the modified booking shall be withheld.
- Between 20 days and 10 days prior to the holiday start date, 25% of the difference between the amount of the initial booking before the modification and the amount of the modified booking shall be withheld.
- Between 9 days and 4 days prior to the holiday start date, 40% of the difference between the amount of the initial booking before the modification and the amount of the modified booking shall be withheld.
- 3 days or less prior to the holiday start date, 60% of the difference between the amount of the initial booking before the modification and the amount of the modified booking shall be withheld.
Shortened holidays will not be subject to a refund. It is explicitly stated that, for holidays abroad or holidays including transport, any modification concerning the holiday dates, the spelling of names and surnames or the holiday conditions constitutes a cancellation governed by the conditions stated hereunder and requires a new booking.
11. CANCELLATION ATTRIBUTABLE TO THE CUSTOMER
Belambra Clubs must be notified of any cancellation by recorded delivery with acknowledgement of receipt. The date of modification (or cancellation) of the holiday by the customer will be the date of the postmark on the recorded delivery.
Belambra Clubs shall refund the amounts paid (excluding booking fees and insurance fees which shall be kept by Belambra Clubs), minus the following cancellation penalties:
Cancellation of a holiday without transport:
-More than 30 days before the holiday start date, €30 per booking.
-Between 29 days and 21 days before the holiday start date, 25% of the total amount of the booking.
-Between 20 days and 10 days before the holiday start date, 50% of the total amount of the booking.
-Between 9 days and 4 days before the holiday start date, 80% of the total amount of the booking.
-3 days or less before the holiday start date, 100% of the total amount of the booking.
In case of cancellation after multiple bookings, Belambra Clubs will apply these cancellation conditions to each of the cancelled holidays.
12. MODIFICATION OR CANCELLATION ATTRIBUTABLE TO BELAMBRA CLUBS
12.1 Cancellation attributable to Belambra Clubs
In the event of cancellation attributable to Belambra Clubs, where no equivalent alternative arrangement is offered, you will immediately be refunded all amounts paid and will receive as compensation an amount equal to the penalty you would have had to pay if the cancellation had been attributable to you on the same date. In the event of a cancellation attributable to Belambra Clubs for an event constituting force majeure, as defined in article 1148 of the French Civil Code, only the immediate reimbursement of the amounts paid will be afforded, excluding any other compensation.
12.2 Modification attributable to Belambra Clubs
If, before departure, one of the essential components of the tour or holiday cannot be provided due to an unpredictable and insurmountable event caused by a third party extraneous to the provision of the services set forth in the contract or an act of God, we shall inform you immediately.
You will then have the option of either foregoing the tour and/or holiday or accepting the modification we will offer you. You will then have to inform us of your decision within 72 hours (if you choose to forego, you will immediately be refunded all amounts paid to date although any excess paid shall not be subject to a refund).
It is specified that the application of this clause (12.2) shall not give rise to payment of any compensation equal to the penalty that you would have paid if the cancellation had been attributable to you.
13. DEPARTURE TIME
Where transport is provided by Belambra Clubs, the meeting time given to participants must be complied with. Latecomers run the risk of having to suffer certain inconveniences due to their lack of punctuality (seats occupied, need to travel to the holiday site under their own initiative with no reimbursement of transport costs).
14. HANDING OVER OF THE KEYS
The keys will be handed over between 5 p.m. and 8 p.m. on the day of your arrival. The keys must be returned before 10 a.m. on the day of your departure. For weekends and long weekends (outside school holidays), keys will be handed over from midday on Saturday. These keys must be returned before 2 p.m. on the Sunday or the public holiday.
15. ADMINISTRATIVE PROCEDURES AND HEALTH REQUIREMENTS
We advise you to make sure that you satisfy all police, customs and health requirements for your tour or holiday. We give information guidelines for French nationals on the visas and vaccinations required for each country, but you are responsible for carrying out all formalities. A customer who is unable to board a flight or is unable to enter the country where the holiday is to take place due to failure to present the required documents (passport, visas, vaccination certificates, etc.) shall not be entitled to any refund, as these precautions are your sole responsibility.
With regard to health insurance, we strongly recommend that customers travelling abroad make inquiries before departure at their national health insurance office.
16. CONCERNING YOUR PETS
Pets cannot be admitted in our Clubs, except in those Clubs specified in the present catalogue. Pets may be allowed in these Clubs subject to basic hygiene rules, veterinary procedures (vaccinations up to date, etc.) and Club regulations. For prices and conditions: see the Useful Guide for Winter 2013. We wish to draw the attention of families to the risks of finding that they are not allowed access to the establishment if they fail to comply with these regulations.
17. PROTECTION OF PERSONAL DATA
In accordance with Act no. 78-17 of 6 January 1978, modified by Act no. 2004-801 of 6 August 2004 on computer data, computer files and individual liberties, we inform you that we may transmit information that we have collected concerning you to third parties for marketing or promotion purposes. Under Act no. 78-17 of 6 January 1978 modified by Act no. 2004-801 of 6 August 2004 on computer data, computer files and individual liberties, you have a right of access, rectification or opposition to the processing of the information concerning you. To exercise this right, contact Belambra Clubs in Montrouge, 21/23 rue de la Vanne -92541.
After your holiday, any complaint you may have can be sent to us by registered mail with acknowledgement of receipt requested, within one month following the end of your holiday, quoting your booking number.
19. EXTERNAL SERVICES
The external services linked to ski lessons (ESF), ski passes, fitness/leisure packages, thalassotherapy, Go Frigo or ski equipment are purchased by Belambra Clubs on behalf of its customers. Belambra acts as an agent.
Belambra will bill the customer for the full amount corresponding to the services in the event of any cancellation of these external services by the customer 7 days or less before the holiday start date.
20. APPLICABLE LAW – JURISDICTION
All sales agreements entered into with consumers residing in France or abroad are governed by French law. All disputes shall be handled by French courts.
BOOKING ONE OF OUR TOURS OR HOLIDAYS IMPLIES THAT THE CUSTOMER FULLY ACCEPTS OUR GENERAL CONDITIONS
Belambra Clubs, simplified joint stock company with a capital of €28,712,160 – Listed on the register of tour and holiday operators under the number IM092120049. Registered office: 21/23 rue de la Vanne, 92541 MONTROUGE cedex- France. Registered at the Registre du Commerce et des Sociétés de Nanterre (Nanterre trade register) under number: 322 706 136, represented by its CEO Mr Olivier Colcombet. Guarantor: BNP PARIBAS – 16, Boulevard des Italiens, 75009 Paris – Insurance: AXA France IARD, 26 rue Drouot, 75009 PARIS, France.
In case of any misprint or omission on the website, Belambra Clubs reserves the right to correct any clerical errors which may have occurred in its documents. The illustrations and photos, mainly concerning the refurbished sites, are not contractually binding.
21. LEGAL AND REGULATORY PROVISIONS (CODE OF TOURISM)
Tour and holiday sales contract
Article R211-3: Subject to the exclusions set out in the third and fourth paragraphs of article L. 211-7, all offers and sales of tour or holiday services are dependent on the provision of the appropriate documents in accordance with the rules set out in this section. In the case of the sale of air transport tickets or transport tickets on scheduled services not accompanied by services associated with this transport, the vendor shall supply the purchaser with one or more tickets for the whole of the tour issued by the transport provider or under its responsibility. In the case of transport on request, the name and address of the transport provider on behalf of whom the tickets are issued must be stated. Separate invoicing of the various items of a given fixed-price tourist package does not release the vendor from its obligations as stated herein.
Article R211-3-1: Pre-contract information and contract conditions are made available in writing. They can be made available electronically according to the conditions of validity and terms of performance in articles 1369-1 to 1369-11 of the French Civil Code. The name or registered name of the vendor as well as his registration number are stated in part a of article L. 141-3 or, failing this, the name, address and registration of the federation or the union mentioned in the second paragraph of article R. 211-2.
Article R211-4: Prior to the conclusion of the contract, the vendor must convey to the consumer information on the prices, dates and other items constituting the services provided in the tour or holiday, such as:
1° The destination and the means, characteristics and categories of transport used;
2° The type of accommodation, its situation, its level of comfort and its main characteristics, its certification and its tourist classification corresponding to the regulations or the customs in the host country;
3° The dining services available;
4° The description of the route in the case of a circuit;
5° The administrative and health formalities to be completed by nationals or citizens of another member state of the European Union or a signatory of the European Economic Area agreement, in particular when crossing borders, and the corresponding deadlines;
6° The visits, excursions and other services included in the package or which may be available at an extra cost;
7° The minimum or maximum size of the group allowing the tour or holiday to be organised and, if the organisation of the tour or holiday is dependent on a minimum number of participants, the final date on which the customer can be informed if the tour or holiday is cancelled; this date cannot be set less than twenty one days before departure;
8° The amount or percentage of the price to be paid as a down-payment when the contract is signed as well as the payment schedule for the balance due;
9° The provisions for modifying the rates as stipulated by the contract in accordance with article R. 211-8;
10° The contractual conditions for cancellation;
11° The conditions for cancellation as defined in articles R. 211-9, R. 211-10 and R. 211-11;
12° The information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular repatriation costs in the event of an accident or illness;
13° If the contract includes air travel services, the information for each leg of the flight in accordance with articles R. 211-15 to R. 211-18.
Article R211-5: The information provided to the consumer in advance is binding on the vendor, unless it states that the vendor has expressly reserved the right to modify certain components thereof. The vendor must, in this case, indicate clearly under what conditions modifications may be made and to which components. In any case, modifications made to advance information must be sent to the consumer before the contract is agreed.
Article R211-6: The contract agreed between the vendor and purchaser must be written and drawn up in duplicate, a copy of which is handed to the purchaser, and signed by both parties. When the contract is agreed by electronic means, articles 1369-1 to 1369-11 for the French civil code apply. The contract must contain the following clauses:
1° The name and address of the vendor, its guarantor and its insurer as well as the name and address of the organiser;
2° The destination or destinations of the tour and, in the event of a split holiday, the different periods and the corresponding dates;
3° The means, characteristics and categories of transport used, the dates and places of departure and return;
4° The type of accommodation, its situation, its level of comfort, its main characteristics and its tourist classification corresponding to the regulations or the customs in the host country;
5° The dining services available;
6° The route in the case of a circuit;
7° The visits, excursions and other services included in the total price of the tour or holiday;
8° The total price of the services invoiced as well as the indication of any modification to this invoice in accordance with the provisions of article R. 211-8;
9° The indication, where necessary, of any fees or taxes relating to certain services, such as landing, disembarkation or embarkation taxes in ports and airports, visitors' taxes if these are not included in the price of the service(s) provided; 10° The schedule and terms of payment of the price; the final instalment paid by the purchaser cannot be less than 30% of the price of the tour or holiday and must be paid when the documents are handed over which are necessary for the tour or holiday;
11° The specific conditions requested by the purchaser and accepted by the vendor;
12° The means by which the purchaser can file a complaint against the vendor for non-execution or incorrect execution of the contract, a complaint which must be filed as soon as possible by any means providing an acknowledgement of receipt from the vendor and, where applicable, indicated in writing to the organiser of the tour and to the service provider concerned;
13° The final date for informing the purchaser if the tour or holiday is cancelled by the vendor in the event that completion of the tour or holiday is linked to a minimum number of participants, in accordance with the provisions of paragraph 7 of article R. 211-4;
14° The contractual conditions of cancellation;
15° The conditions of cancellation stipulated in articles R. 211-9, R. 211-10 and R. 211-11;
16° The stipulations concerning the risks covered and the amounts of the guarantees provided for in the insurance contract covering the consequences of the vendor's professional civil liability;
17° The indications concerning the insurance contract covering the consequences of certain cases of cancellation subscribed by the purchaser (policy number and name of the insurer) as well as those concerning the assistance contract covering certain specific risks, in particular repatriation costs in the event of an accident or illness; in this case, the vendor must provide the purchaser with a document specifying at least the risks covered and the risks excluded;
18° The final date for the purchaser to inform the vendor of an assignment of the contract;
19° The commitment to provider the purchaser with the following information at least ten days before the scheduled date of departure: a) The name, address and telephone number of the local representative of the vendor or, failing this, the names, addresses and telephone numbers of the local organisations likely to help the customer in the event of any difficulties or, failing this, the number enabling the customer to contact the vendor in the event of an emergency; b) for tours and holidays taken by minors abroad, a telephone number and an address enabling the child or the person in charge of his/her holiday on-site to be contacted directly;
20° The clause covering cancellation and reimbursement without penalty of the sums paid by the purchaser in the event of non-compliance with the obligation of information stipulated in paragraph 13 of article R. 211-4; 21° The commitment to provide the purchaser with the departure and arrival times in good time before the start of the tour or holiday.
Article R211-7: The purchaser may transfer his/her contract to a third party who fulfils the same conditions as him or herself for the tour or holiday, so long as this contract has not had any effect. In the absence of any condition more favourable to the transferor, the latter must notify the vendor of his/her decision by any means with acknowledgement of receipt requested at least seven days before the start of the tour. For cruises, this notification must be sent fifteen days before the start of the cruise. In no case is prior authorisation required from the vendor in order to transfer the contract.
Article R211-8: When the contract contains the express possibility that the price may be modified, within the limits defined in Article R. 211-12, mention must be made of the specific reasons for the price modification, either increase or decrease, in particular the associated amount of transport costs and taxes, the currency or currencies that may affect the price of the journey or holiday, the proportion of the price to which the modification applies and the currency rate(s) used as a basis for setting the price given in the contract.
Article R211-9: If, prior to the departure of the purchaser, the vendor is forced to change one of the essential elements of the contract, such as increasing the price significantly before the purchaser's departure, and when the obligation of information mentioned in paragraph 13 of Article R. 211-4, is not fully abided by, the purchaser may, without being liable for payment of any damages and having been notified by the vendor to that effect by any means with acknowledgement of receipt requested:
-either terminate the contract and obtain the immediate reimbursement of the sums paid without penalty;
-or accept the modification or the replacement tour offered by the vendor; an amendment to the contract specifying the changes made is then signed by the parties; any price reduction will be deducted from the remaining amount owed by the purchaser and, if the amount paid by the latter exceeds the price of the modified service, the excess amount paid must be returned to him before the date of departure.
Article R211-10: In the case covered by article L. 211-14, if the vendor cancels the tour or holiday before the departure of the purchaser, he must inform the purchaser using any means offering acknowledgement of receipt; without prejudice to recourse to compensation for any damages which may have been incurred, the purchaser shall obtain an immediate refund from the vendor without penalty for the amount already paid; in this case, the purchaser receives compensation at least equal to the penalty to which he would have been subjected if the cancellation were attributable to him on this date.
The terms of this article in no way impede the conclusion of an amicable settlement by which the purchaser accepts a substitute tour or holiday offered by the vendor.
Article R211-11: If, after the purchaser’s departure, the vendor finds it impossible to supply a major part of the services described in the contract representing a significant proportion of the price paid by the purchaser, the vendor must immediately take the following measures without prejudice to payment of compensation for any damages incurred:
-either offer services to replace the scheduled services, possibly assuming the cost of any price supplement and, if the services accepted by the purchaser are of inferior quality, the seller must reimburse him the difference in price as soon as he returns;
-or, if the seller can offer no replacement service or if these are rejected by the purchaser for valid reasons, provide the purchaser with travel tickets, at no extra cost, ensuring his return to the place of departure or to another site accepted by both parties in conditions which can be deemed equivalent. The provisions of this article are applicable in the event of non-compliance with the obligation set out in item 13 of Article R. 211-4.
Article R211-12: The provisions of articles R. 211-3 à R. 211-11 must be included in brochures and tour contracts offered by the persons mentioned in article L. 211-1.
Article R211-13: The purchaser can no longer benefit from the clause in paragraph 20 of article R. 211-6 after the service has been supplied.
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